Refund Policy

Last Updated: January 2025

At Template & Thrive, we offer instantly delivered digital products, including templates, printables, bundles, and downloadable files. Because of the nature of digital content, all sales are final and non-refundable.

Why We Do Not Offer Refunds on Digital Products

Digital products cannot be “returned” the way physical goods can.
Once a file has been downloaded or accessed, the customer receives full use of the product permanently. For this reason, refunds are not possible, even if a customer decides they no longer want the item or cannot use it in the format provided.

This policy is standard across the digital-product industry to protect creators and prevent unauthorized distribution of downloadable content.

Please Review Before Purchasing

To ensure you feel confident in your purchase, we provide:

• Detailed product descriptions and previews
• Clear format information (PDF, PNG, JPG, Canva templates, etc.)
• Usage rights and licensing details
• What is and is not included in every bundle

If you have any questions before purchasing, you’re always welcome to contact us, we’re happy to guide you.

What Happens After Purchase

• You receive instant access to all files at checkout and via email.
• Files may come in large ZIP folders and may require a desktop or cloud storage to download properly.
• You will also receive any future updates we make to your purchased bundles at no additional cost.

Support for File Issues

While refunds are not available, we absolutely provide support.

If you experience any of the following:

• downloading issues
• broken links
• missing files
• difficulty opening formats

Please reach out to support@templateandthrive.com and our team will assist you quickly.

Chargebacks & Fraud Prevention

Unauthorized chargebacks will be disputed.
We log email opens and download access to protect against fraudulent refund attempts since digital goods cannot be returned.